In just 30 minutes, you’ll discover 3 simple yet essential elements that form the foundation of every customer-focused organization:
- How to better understand what your customer truly needs
- How to structure your organization to fulfill both spoken and unspoken expectations
-How to ensure everyone is involved in delivering quality
In this free webinar, An explains what these elements mean and why they matter. You’ll immediately see where you can start taking small steps today toward even better customer service.
Who is this webinar for?
- Business owners and team leaders who want to offer better customer service but don’t yet have a clear strategy
- Salespeople, customer support staff, and marketers who want more insight into the foundations of customer-oriented quality
- Any organization — even those without a formal quality system — that wants to make a real difference for its customers
- Employees in organizations with an existing quality system who have no prior knowledge and want to understand how customer focus and quality are connected
After these 30 minutes, you’ll understand why customer focus doesn’t have to be complicated and gain the confidence to start working on it yourself. No obligations, no big action plans — just a clear perspective on the way forward.
